At BazarBag, we are committed to delivering the highest quality products to you. However, if there is an issue with the product and you provide valid proof, we will accept returns or process a refund. Below are the details of our refund and return process.
🔄 Return Policy
Return Window
- You must request a return within 7 days of receiving the product.
- No return requests will be accepted after 7 days.
Conditions for Returns
- The product is damaged or broken upon delivery.
- A wrong product is delivered.
- The product has expired.
Conditions Where Returns Are Not Accepted
- The product is used or opened.
- The return is requested due to a mistake made by the customer while ordering.
- The product is submitted without its original packaging and invoice.
- Payment is made without properly checking the product upon delivery, or if the product sticker or cap is opened.
💰 Refund Policy
Refund Process
- Refunds will be initiated after the returned product is inspected and approved.
- This inspection process may take up to 7 working days.
Refund Methods
- Online Payment: Refunds will be processed via the original payment method.
- Cash on Delivery: Refunds will be processed via bKash, Nagad, or bank transfer.
Refund Timeline
- Refunds may take 7-10 working days to be credited after the process is initiated.
🛠️ How to Request a Return or Refund?
- Contact Our Customer Care Team:
- Email: info.bazarbag@gmail.com
- Hotline: +01707833404
- Provide details about the issue and valid proof (e.g., photos or videos).
- Our team will review your return or refund request and provide a prompt resolution.
📝 Important Information
- Please check the product properly during delivery before making payment.
- Once the sticker or cap is opened, the product will no longer be eligible for return or refund.
- During the return process, the product must be securely packaged and sent to our designated address.
- Return shipping costs must be borne by the customer unless the issue is valid.
Our goal is to ensure your satisfaction. Shop confidently with BazarBag! 💙